Transcript: Katherine Gottlieb

Southcentral Foundation was awarded the prestigious Malcolm Baldrige National Quality Award in 2011.

[Dr. Lindberg:]: Here's a photo of this wonderful looking award with the presidential seal and everything else on it. What's that all about?
[Katherine Gottlieb:]: Well, that award is really a treat and it's attributed to Alaska Native people and all of our employees who worked together and you mentioned self-determination. So we have assumed our own health care delivery service in the entire state of Alaska. Alaska Native people have done that. And at Southcentral Foundation, we chose to do a systematic change, which is a total redesign and now our health care delivery system is called Southcentral Foundation's Nuka System of Care.
[Dr. Lindberg:]: As I understand it, it not only says you're managing, but you're managing very well.
[Gottlieb:]: Yes, it's one of the highest awards that the president can offer to any business for the way that they're delivering their services in an organization. We're very proud of it.
[Dr. Lindberg:]: Oh, I'm sure you are and have every reason to be.
[Gottlieb:]: Thank you.